Privacy Policy

Last updated: May 2026

1. Introduction

Welcome to Optume Studios ("Optume", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (optumestudios.com), interact with our community features, or play our games (such as Still Alive: Hollowed Horizon).

This policy also covers data collected through our development logs, newsletters, and direct communications. We adhere strictly to global data protection standards to ensure your information remains secure.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: includes username, or similar identifier when you create an account to post in our community.
  • Contact Data: includes email address if you subscribe to our development newsletters or contact support.
  • Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: includes information about how you use our website, community boards, and games.
  • Interaction Data: Content you create, such as messages, comments, and likes within our Community section.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To provide, maintain, and improve our website and community features.
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
  • To deliver relevant content, development updates, and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (including Google AdSense integrations).
  • To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

4. Advertising & Google AdSense

We use third-party advertising companies, specifically Google AdSense, to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

  • Google, as a third-party vendor, uses cookies to serve ads on our site.
  • Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet.
  • Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

6. Your Data Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.

If you wish to exercise any of the rights set out above, please contact us.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our data privacy manager at:

Optume Studios

Montreal, Quebec, Canada

Email: privacy@optumestudios.com